The MASTERCRAFT INTERIORS PROMISE

1. BRAND PROMISE

At MasterCraft Interiors, we don’t just deliver high-end finish carpentry.
We create flawless spaces, on time, with precision, cleanliness, and constant communication.

If we fail to deliver on what we promise — in quality, timelines, or details —:

We’ll fix it within 72 hours at no extra cost.
If not, we’ll refund up to 150% of the affected value.

Our philosophy:

The perfect project — or we pay for it. Because your trust is our most valuable asset.

2. GUARANTEES WE OFFER

• On-time delivery guarantee.
• Flawless quality guarantee.
• Total cleanliness guarantee.
• Clear communication guarantee, with weekly updates and 24-hour response times.

3. IMPORTANT CONDITIONS

Meeting deadlines depends on the client:

• Having all work areas ready and accessible for our team.
• Providing all materials (when supplied by the client), complete and according to specifications.
  Any failure to meet these conditions will be formally communicated and will directly impact the schedule.

We offer flexibility to reschedule work dates if areas are not ready, without abandoning the project.

4. OUR DIFFERENCE

It’s common in this industry to find companies and carpenters who leave projects unfinished, either due to lack of planning, unprepared work areas, or because they prioritize other commitments.

At MasterCraft Interiors, our policy is clear: every project we start, we finish.
No matter the size of the job or the circumstances, we fulfill our agreements, even if it requires rescheduling or making additional visits.

We have a strong, skilled, and specialized workforce capable of handling multiple projects simultaneously, without compromising on quality or deadlines. This organizational strength and unwavering commitment are the foundation of our reputation.

5. LEGAL GUARANTEE DOCUMENTS

a. CUSTOMER GUARANTEE CERTIFICATE

Includes:

• Client’s name, project details, location, contract amount, start date, and estimated completion date.
• A clear promise of quality, on-time delivery, cleanliness, ongoing communication, and full commitment.
• A clear statement of flexibility to reschedule if work areas are not ready.
• Important conditions and exclusions (damages caused by third parties, leaks, humidity, electrical issues, improper climate control, impacts, misuse, etc.).
• A step-by-step procedure for executing the guarantee.
• Independent legal validity.

B. LETTER OF UNCONDITIONAL GUARANTEE COMMITMENT

A document that reassures the client of our unconditional commitment to:

• Never leave a project unfinished.
• Adapt and reschedule as needed.
• Fully complete every job, no matter how small or how many visits are required.

C. GUARANTEE CLAIM FORM

A simple form for the client to:

• Report an issue.
• Attach supporting evidence (photos/videos).
• Sign and submit, automatically requiring MasterCraft Interiors to honor the guarantee without delays.